MicroAutomation recognizes the value of having value added partnerships in order to provide our customers with a single source to the industry’s best services, solutions, and support. While we work closely with these complementary companies, we maintain sufficient independence to bring the right components together to deliver real Return on Investment (ROI) for our clients. We consider our partners to be a natural extension of MicroAutomation’s core principles of delivering contact center solutions that make it effortless for our client’s customers to resolve an issue through self-service or engage an agent to answer a service request.
IMPROVE YOUR SERVICE WITH A CLOUD SOLUTION BUILT TO DRIVE CUSTOMER LOYALTY
OmniEngage drives proactive and personalized experiences across all channels – phone, mobile, web, text, social, and agents. The premise of the Solution as a Service is simple, Reduce Customer Effort to drive loyalty as measured by retention, wallet share, and advocacy.