A Leading Provider Of Contact Center And 911 Solutions
MicroAutomation delivers contact center and 911 solutions that enhance the end-customer experience and provide our clients with a competitive advantage in the marketplace.
Our staff has expertise in the architecture, design, process and execution of contact centers. Our clients turn to MicroAutomation for the experience, knowledge, processes and vendor independence to identify, design and implement next-generation solutions for their centers.
MicroAutomation recommends the contact center technologies that best fit your business objectives, not those of a particular hardware or software manufacturer. That independence and commitment to do the right thing for our customers is the reason our clients turn to MicroAutomation for their contact center automation needs.
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Suresh Gursahaney founded MicroAutomation in 1991 and serves as the President and CEO. Under his leadership, MicroAutomation has become an industry leader in providing contact center and 911 solutions to the private and public sectors.
Prior to this entrepreneurial move, Suresh spent more than a decade with IBM’s Federal Systems and Application Solutions divisions. There, he honed his program management and software development skills while working on call center products, real-time control systems for an international broadcasting company, and software configuration management applications.
While at IBM, he earned several quality and outstanding achievement awards. Additionally, his duties as program architect and design lead for the IBM CallPath, CallCoordinator, and DirectTalk product lines earned him five worldwide technology patents.
Suresh received his bachelor’s degree in Electrical Engineering and Computer Science from Duke University and earned an MBA from Carnegie Mellon University. Suresh has also completed Minority Business Executive programs at Dartmouth University and the University of Richmond.
Keith is the SVP of Sales and Marketing for MicroAutomation, leading the sales and marketing teams towards improving customer engagement and supporting our current customers with Next Generation Solutions.
Keith has 30 years of sales and marketing experience within the telecommunications industry. His background includes a combined 19 years of experience with two of the world’s largest wireless companies, AT&T and Verizon Wireless, where he was both a General Manager and the VP of Sales. Keith also served as Frontier’s VP and General Manager for Frontier’s market operations for the State of NC.
Keith graduated with a Bachelor’s in Business Administration and a BBA in Marketing from the University of Memphis.
VP, Finance & Administration |
Chris has 22 years of experience in finance and accounting, during which he has worked in many facets of the discipline, including public accounting and corporate tax. Coming from previous positions at many large organizations, his skill set brings a breadth of knowledge to his position as our VP of Finance and Administration. Chris is responsible for all the financial and fiscal management aspects of the company’s operations, as well as the human resources department.
He holds a bachelor’s in managerial accounting from East Carolina University and an MBA from Virginia Tech.
VP, Engineering & Operations |
Jason is Vice President of Engineering and Operations for MicroAutomation. He leads the architecture, development, and implementation of MicroAutomation’s solutions and products, including OmniEngage and Omni911. Jason and his team are focused on providing an effortless experience to our clients and their end customers.
Jason has 20 years’ experience leading the development of SaaS, product, and custom contact center technology solutions. Prior to MicroAutomation, Jason led the development of SpeechPort at Convergys, a hosted multi-tenant IVR platform supporting over 500 million telephone calls per year in a high availability, PCI-certified environment.
Jason graduated from Rensselaer Polytechnic Institute with a bachelor’s in Computer and Systems Engineering.
VP, Delivery & Support |
Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With 24 years of call center experience, Carl manages the customer support services group and leads a team of engineers who configure, optimize, and support complex 911, IVR, and CTI deployments. Carl’s team has hands-on experience integrating call center technologies into contact centers and 911 centers, with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support.
Carl holds several certifications, including AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.
Director of Sales, Strategic Partners |
Kris is the Director of Partner Sales for MicroAutomation, leading all current partner relationships and partner sales opportunities as well as managing new partnership activities.
Kris has 30 years of Sales and Product Management experience at Verizon and Frontier. He has extensive Sales Management experience at Verizon where he managed many sales teams that were responsible for sales, sales engineering, customer service, technical support, and business development activities. More recently he was a Sales Director for Frontier Communications where his team was responsible for selling Frontier’s Advanced Solutions product suite.
Kris holds a B.A. in Political Science and an M.B.A. in Marketing and Human Resources from Ohio State University.
Director, Client Services |
Trevor comes to MicroAutomation with almost 30 years of experience in Information Technology related fields, including having recently served as the Manager of IT Operations at Noridian Healthcare Solutions. Noridian, a leading Medicare Administrative Contractor (MAC), processes Medicare Part A, Part B, and DME claims for several CMS jurisdictions.
Trevor brings a valuable mix of subject matter expertise and proven technology leadership, with over 20 years of experience leading multiple projects and coordinating activities of multiple development teams. Currently, he is responsible for overseeing the relationships with our Healthcare Insurance clients to ensure satisfaction and to create strong client relationships.
Director, Client Services |
Steve, who joined MicroAutomation in 2011, currently serves as Director of Client Services for our Commercial Enterprise practice. There, he leverages his industry experience leading all stages of the systems development life cycle. He has worked in enterprise systems modernization and implementations in premise and cloud-based environments, and program management for commercial and federal clients.
Previously, Steve led the delivery of Convergys professional services for IVR speech applications for major Fortune 500 contact center clients. He holds a bachelor’s from the College of William and Mary and a master’s in Information Systems from George Washington University.
Director, Solutions & Architecture |
George brings over 30 years of product and technology leadership, with experience developing commercial software products and custom applications for on-premise and cloud solutions. He has a proven track record of delivering products and solutions, with an understanding of architectural frameworks and various approaches to the systems development life cycle (SDLC).
George’s multi-functional experience spans many disciplines, including product development, product management, architecture, quality assurance, hosting and managed services, and sales and support. Currently he is responsible for the development and delivery of solutions for MicroAutomation’s Emergency Operations practice.
George holds a bachelor’s in business administration from Towson University.
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