A Leading Provider Of Contact Center And 911 Solutions
MicroAutomation delivers contact center and 911 solutions that enhance the end-customer experience and provide our clients with a competitive advantage in the marketplace.
Our staff has expertise in the architecture, design, process and execution of contact centers. Our clients turn to MicroAutomation for the experience, knowledge, processes and vendor independence to identify, design and implement next-generation solutions for their centers.
MicroAutomation recommends the contact center technologies that best fit your business objectives, not those of a particular hardware or software manufacturer. That independence and commitment to do the right thing for our customers is the reason our clients turn to MicroAutomation for their contact center automation needs.
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Suresh Gursahaney founded MicroAutomation in 1991 and serves as the President and CEO. Under his leadership, MicroAutomation has become an industry leader in providing contact center and 911 solutions to the private and public sectors.
Prior to this entrepreneurial move, Suresh spent more than a decade with IBM’s Federal Systems and Application Solutions divisions. There, he honed his program management and software development skills while working on call center products, real-time control systems for an international broadcasting company, and software configuration management applications.
While at IBM, he earned several quality and outstanding achievement awards. Additionally, his duties as program architect and design lead for the IBM CallPath, CallCoordinator, and DirectTalk product lines earned him five worldwide technology patents.
Suresh received his bachelor’s degree in Electrical Engineering and Computer Science from Duke University and earned an MBA from Carnegie Mellon University. Suresh has also completed Minority Business Executive programs at Dartmouth University and the University of Richmond.
Chief Operating Officer |
Scott joins MicroAutomation with more than 20 years of executive and leadership experience in the fields of technology and professional services. His background includes 16 years of experience with Accenture, and leading several early-stage and emerging companies in achieving dramatic growth and expansion. He also led several strategic M&A transactions.
He brings a balanced perspective of delivering superior customer value while maintaining internal operational efficiency. These skills, knowledge, and experience are the catalyst in the next phase of our strategic growth and business success.
He holds a bachelor’s degree in accounting from the University of Maryland and received an outstanding COO award at the 2013 SmartCEO Executive Management Awards.
Director, Finance And Administration |
Chris has 17 years of experience in finance and accounting, during which he has worked in many facets of the discipline, including public accounting and corporate tax. Coming from previous positions at many large organizations, his skill set brings a breadth of knowledge to his position as our director of finance and administration. Chris is responsible for all the financial and fiscal management aspects of the company’s operations, as well as the human resources department.
He holds a bachelor’s in managerial accounting from East Carolina University.
VP, Commercial Practice |
Jason has been leading software development organizations for his entire career, successfully delivering SaaS, product-based, and custom development application solutions and platforms. Jason is currently the director of architecture and development for our commercial practice, leading overall operations from design and development through implementation and support. Jason also manages our cloud solution, OmniEngage.
Prior to joining MicroAutomation, Jason led the development of SpeechPort at Convergys, a hosted multi-tenant IVR platform supporting over 500 million telephone calls per year in a high availability, PCI-certified environment.
Jason graduated from Rensselaer Polytechnic Institute with a bachelor’s in computer and systems engineering.
VP, Emergency Operations Solutions Practice |
Candace Allred comes to MicroAutomation with over 20 years of proven experience in providing advanced 9-1-1 solutions and ongoing customer support within the public safety and 9 -1-1 telecommunications industry.
Prior to joining MicroAutomation, Candace was the Director, Public Safety Sales for Frontier Communications, where she provided leadership and direction for all activities within the Public Safety Sector. She is passionate about improving public safety technology in an effort to help save lives. At MicroAutomation, Candace is responsible for the Emergency Operations Solutions Practice.
She brings a valuable mix of subject matter expertise, thought leadership and commitment to our existing and new customers in assisting them to improve and sustain their emergency center operations and best support the communities they serve.
Candace is a member of the Association of Public-Safety Communications Officials (APCO) as well as the National Emergency Number Association (NENA).
Director of Customer Support & Services |
Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With 20 years of call center experience, Carl manages the customer support services group and leads a team of engineers who configure, optimize, and support complex 911, IVR, and CTI deployments. Carl’s team has hands-on experience integrating call center technologies into contact centers and 911 centers, with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support.
Carl holds several certifications, including AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.
Director, Client Services |
Trevor comes to MicroAutomation with almost 30 years of experience in Information Technology related fields, including having recently served as the Manager of IT Operations at Noridian Healthcare Solutions. Noridian, a leading Medicare Administrative Contractor (MAC), processes Medicare Part A, Part B, and DME claims for several CMS jurisdictions.
Trevor brings a valuable mix of subject matter expertise and proven technology leadership, with over 20 years of experience leading multiple projects and coordinating activities of multiple development teams. Currently, he is responsible for overseeing the relationships with our Healthcare Insurance clients to ensure satisfaction and create strong client relationships.
Director, Client Services |
Steve, who joined us in 2011, currently serves as director of client services for the commercial practice. There, he leverages his industry experience leading all stages of the systems development life cycle. He has worked in enterprise systems modernization and implementations in premise and cloud-based environments, and program management for commercial and federal clients.
Previously, Steve led the delivery of Convergys professional services for IVR speech applications for major Fortune 500 contact center clients. He holds a bachelor’s from the College of William and Mary and a master’s in information systems from George Washington University.
Director, Solutions And Architecture |
George brings 30 years of product and technology leadership, with experience developing commercial software products and custom applications for on-premise and cloud solutions. He has a proven track record of delivering products and solutions, with an understanding of architectural frameworks and various approaches to the systems development life cycle (SDLC).
George’s multi-functional experience spans many disciplines, including product development, product management, architecture, quality assurance, hosting and managed services, and sales and support. Currently he is responsible for the development and delivery of solutions for the health and insurance practice and the emergency operations practice.
George holds a bachelor’s in business administration from Towson University.
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