We have partnered with Enghouse Systems to provide custom solutions using its Computer Telephony Integration (CTI) Connect and Enghouse Communications Portal (CP) products. CTI Connect provides a universal connection to leading telephone switches for our CallCenter Millennium (CCM) product suite that provides contact center, reporting and analytics, and screen pop functionality to call centers. The Enghouse Systems business model of ‘pay for what you need’ aligns with our policies of designing solutions that conform to meet our client’s needs, adhere to open standards, and do not rely on proprietary products.
CAPABILITIES
Enghouse Interactive develops and sells a wide range of customer contact solutions to organizations of all sizes through a direct sales group and global network of qualified channel partners. The solutions are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise.
We leverage the Enghouse product portfolio to provide our customers with next generation solutions while protecting legacy investments in existing technologies.
- Interactive Voice Response (IVR) – phone based self-service
- Multi-channel contact center – expanding agents to chat, email, social, and text channels to provide omni-channel support to customers
- Quality Management – provides call, screen, and interaction recording