Are You Delivering a Superior Customer Experience?
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. As a result, your customers will be able to resolve an issue with ease. Our unique Reduce Customer Effort approach is founded on the three things your customers most want you to demonstrate to them:
KNOW YOUR CUSTOMERS
ENGAGE WITH THEM
How It Works
Voice
Mobile
Text
Social
Why Does Reducing Customer Effort Matter?
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. As a result, your customers will be able to resolve an issue with ease. Our unique Reduce Customer Effort approach is founded on the three things your customers most want you to demonstrate to them:
Retain Customers
+30%
improvement in customer retention
Drive Revenue
x2
increase in wallet share
Improve Metrics
+20%
increases to NPS, CES, CSAT
RESOURCES
“Outbound Dialing component of OmniEngage was able to contact 50,000 customers per hour and over 400,000 per day. An original project with a 9 month timeline and budget of $5M was executed in 90 days at a cost around $750k. Comcast realized an ROI savings of $4M by partnering with MicroAutomation.”
“The MicroAutomation team did an amazing job during the project. Our partner was thrown a curve ball as they had to overcome the loss of key resources from our organization. The team at MicroAutomation was able to keep the project on track and the solution was completed on time and within budget. I want to thank everyone for their hard work and dedication!”
IMPROVE YOUR SERVICE WITH A CLOUD SOLUTION BUILT TO DRIVE CUSTOMER LOYALTY
What Must Your Proactive Customer Engagement Strategy Include?
Today’s average consumer has grown tired of simple notifications: A study by Harris Interactive shows that 87% of customers want to be contacted proactively.
What does this mean for you?
It means that one-way communication is a dying practice, and two-way communication is the strategy of the future.
Are You Ready for the Next Generation of Customer Communication?
Download our checklist – The Top 10 Features Your Proactive Notification System Needs to Have – to learn:
How to identify and anticipate customer issues
How proactive customer engagement benefits your business
What your proactive customer engagement strategy needs to succeed
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.