Located in Centreville, Virginia, we are a leading developer and integrator of contact center technology and customer contact solutions for industries that include retail, hospitality, healthcare, insurance, energy & utilities, banking & finance, government and emergency services. We are always looking for talented team members who have a desire to grow their career and contribute to the success of our growing company.
Since 1991, we have provided solutions for notable customers such as the Hilton Worldwide, Comcast, Rapid Response, Noridian Healthcare, Washington Suburban Sanitation Commission, US Department of Treasury, Baltimore County 911, and the US Department of Defense.
Generous compensation and a great benefits package that includes health, dental, vision, life insurance, disability, 401k, and paid time off.
Stability and a comfortable work environment – Established in 1991, we are a privately-held company that is profitable and debt-free. You will enjoy a casual, flexible, team-oriented work environment.
Sell cutting-edge technology – We have developed and continue to enhance a hosted call-center automation Solution as a Service (SaaS) offering that combines their proprietary applications with industry-leading hosted infrastructure from Aspect Communications.
Direct access to meaningful projects – We have always been at the forefront of advanced contact center technology and participate in meaningful projects that help our customers and help society as a whole: After Hurricane Katrina, we, along with partner Siemens Communications, were asked to build and deliver a mobile 911 center and set it up in the devastated region of Plaquemines Parish, Louisiana outside New Orleans in a week to assist with recovery efforts. We are also actively involved in implementing Next Generation 911 solutions for the U.S. Department of Defense and for State, local, and international emergency operations centers.
Flexible Work Hours – We offer flexible work hours and support remote work schedules as needed.
MicroAutomation is looking for two 911 Systems Engineers (SE) to provide technical assistance to our Crystal City, VA based Government client. Responsibilities include the design, delivery, and sustainment of our NG911 solution. Additionally, the SE will assist in resolving client and server application issues, troubleshooting network or telephony issues, and configuration of client and server operating systems within a VM infrastructure to provide immediate support to the customer. Complex problems that require nuanced instruction shall be escalated to higher tier support teams. This position will be required to commute to a secure Government location and will be deemed on call for onsite support, if needed, at that location with other similar staff outside of normal working hours.
In this position, you will aggressively prospect, develop, and manage new public safety accounts. You will be responsible for driving new business development and converting prospective clients into customers and maintaining relationships with existing customers while developing client and partner referrals.
This position reports directly to the Vice President of Sales and Marketing
We are constantly looking to add to our team of software developers; you must bring a passion for your craft and a commitment to excellence. Our projects offer a wide variety of team roles and functions, and exposure to a range of creative development opportunities. Our development staff work closely with our technical subject matter experts in building and supporting applications our customers consider mission critical. Our projects include hosted solutions, mobile applications, omni-channel communications and complex systems integration. We develop some of our own applications and products, and develop solutions using other industry-leading products and technologies.
In this critical role the successful candidate will have the responsibility for selling contact center technology solutions to enterprise customers. This includes developing leads from initial point of contact to ultimate decision makers – both self-generated leads and from leads generated as a result of the company’s marketing strategies and partner relationships. For each qualified lead, it is expected that you will be able to develop a relevant value proposition, present the company’s available solutions, and drive the opportunity to close. In order to be successful, you will need to effectively leverage the company’s technical resources and subject matter experts to bring the full capability of the company to bear. This is a sales hunter position with key performance metrics including prospect calls, qualified meetings and pipeline development.