Located in Centreville, Virginia, we are a leading developer and integrator of contact center technology and customer contact solutions for industries that include retail, hospitality, healthcare, insurance, energy & utilities, banking & finance, government and emergency services. We are always looking for talented team members who have a desire to grow their career and contribute to the success of our growing company.
Since 1991, we have provided solutions for notable customers such as the Hilton Worldwide, Comcast, Rapid Response, Noridian Healthcare, Washington Suburban Sanitation Commission, US Department of Treasury, Baltimore County 911, and the US Department of Defense.
Generous compensation and a great benefits package that includes health, dental, vision, life insurance, disability, 401k, and paid time off.
Stability and a comfortable work environment – Established in 1991, we are a privately-held company that is profitable and debt-free.
You will enjoy a casual, flexible, team-oriented work environment.
Sell cutting-edge technology – We have developed and continue to enhance a hosted call-center automation Solution as a Service (SaaS) offering that combines their proprietary applications with industry-leading hosted infrastructure from Aspect Communications.
Direct access to meaningful projects – We have always been at the forefront of advanced contact center technology and participates in meaningful projects that help our customers and help society as a whole: After Hurricane Katrina, we, along with partner Siemens Communications, were asked to build and deliver a mobile 911 center and set it up in the devastated region of Plaquemines Parish, Louisiana outside New Orleans in a week to assist with recovery efforts. We are also actively involved in implementing Next Generation 911 solutions for the U.S. Department of Defense and for State, local, and international emergency operations centers.
Flexible Work Hours – We offer flexible work hours and supports remote work schedules as needed.
In this position, you will aggressively prospect, develop, and manage new sales accounts. You will be responsible for driving new business development and converting prospective clients into customers and maintaining relationships with existing customers while developing client and partner referrals.
This position reports directly to the Vice President of Sales and Marketing
SOFTWARE DEVELOPERS – ALL LEVELS
We are constantly looking to add to our team of software developers; you must bring a passion for your craft and a commitment to excellence. Our projects offer a wide variety of team roles and functions, and exposure to a range of creative development opportunities. Our development staff work closely with our technical subject matter experts in building and supporting applications our customers consider mission critical. Our projects include hosted solutions, mobile applications, omni-channel communications and complex systems integration. We develop some of our own applications and products, and develop solutions with and through other industry-leading products and technologies.
SALES SOLUTIONS ENGINEER
In this creative engineering role, you will report directly the Vice President of one of Practice areas. Your primary responsibility will be to assist/lead the development of technical architecture and solutions for our customers to support contact center specific solutions – including inbound and outbound Interactive Voice Response (IVR), multi-channel customer interaction, agent Computer Telephony Integration (CTI) enablement, and hosted and premise based architectures. We work closely with leading technology manufactures to provide integrated best practices-based solutions, with significant customer Return on Investment (ROI). As a critical part of the sales process, the successful candidate will possess not only the technical aptitude to do the above, but also the sales-oriented attitude to help win the deal. You will be responsible for directly engaging with the sales team and the customer to understand the relevant requirements, utilize your understanding of the relevant technical alternatives, assess advantages and disadvantages of each, and develop the recommended solution and technical architecture. Then, support the sales team in articulating the recommendation directly with the customer or in support of a proposal activity – for both new prospects, and existing customers.
In this critical role the successful candidate will have the responsibility for selling contact center technology solutions to enterprise customers. This includes developing leads from initial point of contact to ultimate decision makers – both self-generated leads and from leads generated as a result of the company’s marketing strategies and partner relationships. For each qualified lead, it is expected that you will be able to develop a relevant value proposition, present the company’s available solutions, and drive the opportunity to close. In order to be successful, you will need to effectively leverage the company’s technical resources, subject matter experts and Practice executives to bring the full capability of the company to bear. This is a sales hunter position with key performance metrics including prospect calls, qualified meetings and pipeline development.
This Senior Solutions Architect will report directly to the Vice President of Emergency Operations Solutions. Your primary responsibility will be to assist/lead the development of technical architecture and solutions for our customers to support NG9-1-1 specific solutions – including state and local Public-Safety Answering Points (PSAPs), DoD, and campus 911 solutions. This role will demand high standards and technical acumen. You will be expected to work independently and effectively leverage the company’s technical resources, subject matter experts and Executives to bring the full capability of the company to bear. This position is open to local and remote candidates.