Jul 07 2020 Understanding How the CDC is Providing Assistance to State And Local Public Health Agencies With Contact Tracing
This blog post will provide education and exploration around the following topics: The CDC’s TIM2 Overview How TIM2 Makes a Difference Understanding the TIM2 User Experience Why TIM2 Is Delivering Consistently for the CDC Why Automation and Omnichannel Makes Such an Impact
Read MoreJun 25 2020 Are you ready to re-open your office?
Companies are scrambling to figure out the right way to approach reopening their offices. Do they follow guidelines? They keep shifting. Do they demonstrate best practices? If so, what is the best way? As states reopen, there are not clear lines of how to keep people safe in the workplace – whether you are returning […]
Read MoreNov 25 2019 The Path To AI-Based Customer Service… That The Business Will Support
In the world of Customer Service, Artificial Intelligence (AI) is one of the hottest buzzwords of 2019, followed closely by Robotic Process Automation (RPA). By definition, RPA uses software to perform repeatable tasks. AI “observes” and “learns” trends and behaviors to optimize current processes. They can work together to automate tasks that better learn the […]
Read MoreOct 04 2019 To Infinity And Beyond!
Recently my family and I returned from a 7-day adventure to what some call “one of the happiest places on earth”. After returning to the MicroAutomation office from holiday, it hit me how proud I am to be a part of a team of professionals that are committed to go To Infinity And Beyond each […]
Read MoreApr 11 2019 EMBRACING SPRING
There are so many things refreshing about Spring time. Just the word itself makes me visualize Tigger from Winnie the Pooh bouncing around in such a playful, optimistic, energetic and rambunctious way. Spring time is a fresh new season with flowers blooming, birds singing and lots of outdoor activities. Just as the arrival of Spring […]
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