Blog

Nov 25 2019 The Path To AI-Based Customer Service… That The Business Will Support

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In the world of Customer Service, Artificial Intelligence (AI) is one of the hottest buzzwords of 2019, followed closely by Robotic Process Automation (RPA). True AI utilizes “models” that learn and adapt to customers, self-optimizing over time. Moving to AI is challenging not only from the technical perspective, but also from the business perspective as […]

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Oct 04 2019 To Infinity And Beyond!

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Recently my family and I returned from a 7-day adventure to what some call “one of the happiest places on earth”. After returning to the MicroAutomation office from holiday, it hit me how proud I am to be a part of a team of professionals that are committed to go To Infinity And Beyond each […]

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Apr 11 2019 EMBRACING SPRING

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There are so many things refreshing about Spring time. Just the word itself makes me visualize Tigger from Winnie the Pooh bouncing around in such a playful, optimistic, energetic and rambunctious way. Spring time is a fresh new season with flowers blooming, birds singing and lots of outdoor activities. Just as the arrival of Spring […]

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Mar 26 2019 What Will A PSAP Look Like In The Future?

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As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for […]

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Mar 14 2019 The Race For Location Accuracy

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The race for location accuracy to 2021 is on! Back in 2015, the FCC passed a rule requiring carriers to deliver more accurate location data for 80% of calls by 2021. What seemed to be a pie in the sky is slowly becoming a reality. US regulators caution that 10,000 lives could be saved each […]

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