May 16 2022 Premise vs Cloud 9-1-1. Which is right for you?
Years ago, if you asked the Supervisor of a Public Safety Answering Point (PSAP) or Emergency Communications Center (ECC) if they would allow their communications infrastructure to operate offsite under the control of a third party, most would respond with an emphatic, No! Communications equipment is critical to their operation, and all of the equipment […]
Read MoreMay 04 2022 Transcribe To Save Time and Lives
Professionals in business or government are constantly on conference calls or speaking with clients where it is important to have precise notes on what was said. Unfortunately, it is almost impossible to take good notes while participating or conducting an important meeting. Therefore, there is a high likelihood of missing information that may be key […]
Read MoreJul 07 2020 Understanding How MicroAutomation is Providing Assistance to Public Health Agencies With Contact Tracing
This blog post will provide education and exploration around the following topics: The OmniMonitor Software-as-a Service (SaaS) for Public Health Overview How MicroAutomation’s (MAI) Omnichannel Illness Monitoring Solution Makes a Difference Understanding the OmniMonitor User Experience Why OmniMonitor Is Delivering Consistently for Our Public Health Agencies Why Automation and Omnichannel Makes Such an Impact
Read MoreJun 25 2020 Are you ready to re-open your office?
Companies are scrambling to figure out the right way to approach reopening their offices. Do they follow guidelines? They keep shifting. Do they demonstrate best practices? If so, what is the best way? As states reopen, there are not clear lines of how to keep people safe in the workplace – whether you are returning […]
Read MoreNov 25 2019 The Path To AI-Based Customer Service… That The Business Will Support
In the world of Customer Service, Artificial Intelligence (AI) is one of the hottest buzzwords of 2019, followed closely by Robotic Process Automation (RPA). By definition, RPA uses software to perform repeatable tasks. AI “observes” and “learns” trends and behaviors to optimize current processes. They can work together to automate tasks that better learn the […]
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