Our partnership with Aspect, now Alvaria, leverages the industry leading cloud for Interactive Voice Response (IVR) and Agent contact center software. The 100% uptime Service Level Agreement (SLA) and obsession with customer service aligns with our core principles. The cloud powers our OmniEngage solution.
CAPABILITIES
- Alvaria operates the industry leading cloud infrastructure for customer service applications and we leverage that infrastructure to power our OmniEngage application suite.
- OmniEngage is able to make X connections per year for a single company
- On average, OmniEngage has a 56% connection growth
- OmniEngage has an the ability increase automation by 25%
- We utilize the Alvaria Customer Experience Portal for premise based Interactive Voice Response (IVR) applications to provide personalized and intuitive self-service to our clients’ customers
- Combined with our professional services, the Zipwire contact center suite provides an end to end agent solution to serve phone, social, text, mobile, chat, and email channels