What are you doing to provide an effortless customer experience while reducing operational costs?
Research and proven case studies show that well-done, strategic automated technologies enable self-service manufacturing customers to get what they need effortlessly, freeing up staff time for more critical services.
Most IVR systems, RPAs, AI and other technologies function on the services you can’t see, such as user experience design, planning and training. At MicroAutomation, we drive excellence in the manufacturing industry on those hidden strengths by focusing on people, technology, process, and support. That is what really sets us apart.
Learn more about how RPA and AI can help you reach your business goals.
Benefits for You and Your Customers
An efficient, easy-to-implement contact center solution can cut operational costs while providing an effortless customer experience. Our fully automated solutions can take up to 80% of the workload off an agent, and boost the efficiency of agent-assisted calls.
Meanwhile, customers get the answers they need faster. Our solutions provide manufacturing customers with a way to ask questions, search for information, request updates and more. For nearly 30 years, we’ve developed both on-premise and cloud automation solutions that power stellar self-service customer experiences and drive top customer satisfaction scores.
Solutions That Work The First Time
We know what a headache it can be to connect incompatible systems without
the right support. Our configurable solutions seamlessly integrate into your
current systems. And our years of proven experience help us anticipate, plan,
manage and implement not just the technology itself, but the human aspect of
the solution as well – which includes training, documentation and ongoing support
designed specifically for the manufacturing industry.
TO START MAPPING OUT YOUR EFFORTLESS CUSTOMER EXPERIENCE, CONTACT A MICROAUTOMATION ADVISOR AT (800)817-2771 OR SALES@MICROAUTOMATION.COM
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