REAL-TIME CALL TRANSCRIPTION
AND CASE FILE SCREEN POP
OmniScribe generates real-time transcripts of live client conversations
Significantly Improved Call Efficiency for the Legal Community
CALLER CASE FILE SCREEN POP
Automatically displays caller information and case file history as the incoming call is answered
AUTOMATED CALL TRANSCRIPTION
Automatically transcribes the call in real-time and saves the conversation as text, eliminating the need for note-taking
ADVANCED WORD SPOTTING
Allows keywords or phrases such as “car accident” to be tagged in conversations for analytics or to display scripts for your personnel to reference during the call
Click below to download our 1-page info sheet about OmniScribe.
OmniScribe’s transcription technology allows lawyers and case management personnel to significantly improve the Customer’s Experience (CX) through personalization, enhancing accuracy through transcription and enabling focus on the conversation vs. taking notes.
Capabilities
- Advanced speaker analytics technology for real-time call transcription
- Color-coded text to easily distinguish all parties in the conversation
- Full sentence display complete with punctuation for easy reading
- Automatic screen pop of caller information and case file
- Access to the transcription during or after call for editing
- Conversation text automatically saved into a case file or CRM record
- Automatic case creation for new client or unrecognized phone number
Benefits
- Eliminates legal concern about recording conversations that vary widely by state
- Avoids deciphering handwritten notes when the full conversation is captured and
automatically saved - Allows for more time talking with clients and less time taking notes
- Searches for specific keywords during or after a call for analysis
Call (800) 817-2771 to get started, or click below
to email a friendly OmniScribe adviser.