Resources

Commonwealth of Virginia Next generation 9-1-1 Strategy

5 Tips for A Smooth Upgrade To NG911

Outbound Notifications

Logan County, WV Interview With MicroAutomation

Health Insurance Solutions – The Right Partner

Omni911 Demonstration Video

Tinker Air Force Base Interview With MicroAutomation

Best Practices in Proactive Engagement

State of Maryland NG911 Strategy

Maximizing Customer Value with Proactive Outbound Contact

Proactive Engagement Assessment

Top 10 Technology Checklist

MicroAutomation’s OmniEngage – A Customer Engagement Solution

Omni911 Product Preview

MicroStudy Product Overview

MicroStudy Product Demonstration Video

Make The Transition To Next Generation 9-1-1

OmniEngage Product Overview

MicroAutomation Assists a Major Clinical Research Organization Acquire Reliable Study Data

Industry’s First Mobile E-911 System Comes to Aid of Plaquemines Parish After Hurricane Katrina

MicroAutomation Helps Hilton Consolidate Multiple Call Centers by Including a “Self-Service” Platform

Wisconsin Physicians Service Seeks Help in Self-Service IVR and Systems Applications

Healthcare Organizations Transition to Intelligent Self-Service IVR for Medicare Provider

Logan County – A Seamless, Fast NG9-1-1 Upgrade With 100% Uptime

MicroStudy Data Sheet

Proven Health Insurance Contact Center Solutions

Innovation Yields Effortless Experiences

Cloud-Based IVR Solution Improves Customer Experience for Academy Sports + Outdoors

MicroAutomation Helps Online Retailer Implement Personalized Self-Service

Omni911 Technical Data Sheet

Emergency Operations Solutions Practice Overview

NG9-1-1 eBook

Mobile Solutions eBook

Digital Deflection: Successful Phone-to-Web Strategies

MicroAutomation Implements Advanced Communications System at Tinker Air Force Base

MicroAutomation’s OmniEngage Application Powers Emmi Patient Engagement Solution

Next Generation Communications for Ambulance Dispatch

MicroAutomation Helps To Improve Suicide Hotline Service

E-911 PSAP Solution Improves Response Times for Baltimore County, Maryland

Custom E-911 Solution Improves McConnell Air Force Base’s Emergency Infrastructure

Noridian Achieves Self-Service Level of Over 75% Using MicroAutomation Solutions

IVR Solution Reduces Operating Costs for National Government Services

CTI Brings department of the Treasury’s Bureau of the Fiscal Service’s Automation Rate to 93%

MicroAutomation Assists Defense Logistics Agency with E-911 Strategy

MicroAutomation Assists US Army with Emergency Management Modernization Program

Nationwide E-911 System Brings Faster Multi-Agency Responses to Country of Jordan

MicroAutomation Helps a US Department of the Treasury Agency Establish a Redundant Disaster Recovery Site

MicroAutomation Helps Comcast Engage Over 10 Million Customers in 90 Days

Baltimore Washington International Airport Recognized for Airport Security Award Using MicroAutomation’s Enhanced 9-1-1 Solution