We forged a partnership with Unify (formerly Siemens Communications) based on the engineering quality and robustness of Unify’s product suite. As a trusted advisor for our clients, the Unify solutions represent the reliability, innovation, and adoption of leading edge technology that provides our clients with the communications foundation upon which to serve their customers.
CAPABILITIES
- Unified Communications – Unites separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and web collaboration in a single interface
- Contact Center – Provides a single platform true multichannel and omnichannel customer engagement. Skills-based routing of inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, and social media
- Dispatch/Command & Control – We provide enhancements to the Unify product suite to support advanced radio integration for dispatching as well as for command and control environments
- Emergency Operations – Unify integrated our Omni911 call taker solution into their OpenScape communications platform to provide a complete NG911 solution