Cisco

Cisco

Cisco has emerged over the last 10 years at the forefront of leading contact center platforms. We at MicroAutomation provide professional services and a suite of contact center applications for the Cisco platform, as well as installation, configuration, and support of Nuance speech products for the Cisco Customer Voice Portal self-service product. In particular, our CTI product suite, CallCenter Millennium®, provides cost-effective contact center solution with CRM screen pop and a comprehensive reporting and analytics engine.

CAPABILITIES


Cisco is a worldwide leader in Information Technology that provides networking and communications products to businesses, the government, and individual consumers. The company’s mission is to shape the future of the Internet by creating unprecedented value and opportunity for their customers, employees, investors, and ecosystem partners.

At the core of the Cisco Collaboration portfolio infrastructure, the Cisco Unified Communications Manager (UCM) is a unified communications call control platform that can deliver the right experience to the right endpoint. Cisco UCM provides a single, unified communications infrastructure that helps employees work and collaborate more effectively.

Cisco Unified Customer Voice Portal (CVP) combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive Voice Response (IVR) system, or transparently integrated with a contact center.

 

PARTNER PRODUCTS


Cisco Unified Communications Manager (UCM) (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system. Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications.

Cisco Customer Voice Portal (CVP) is an Interactive Voice Response (IVR) system that provides call control and an application development environment that provides personalized self-service to callers.