Blog

Sep 07 2018 Telecommunicators – The Forgotten First Of The First Responders

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For everyone who dons a uniform and rushes into harm’s way, be it soldier, sailor, marine, airman, firefighter, police officer, or paramedic, public appreciation and accolade is certainly deserved. Having been one, I know and much I appreciated expressions of gratitude and admiration. There is one group, however, that seems to be forgotten, that are […]

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Oct 16 2017 911 Outage Narrowly Averted Due To A Next Generation 911 Solution

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(Photo: Courtesy of Baltimore County Fire Department) With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. Baltimore County faced a potentially major disaster […]

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Sep 02 2017 What Does Google’s Emergency Location Service Announcement Mean For PSAPs?

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One of the most common challenges experienced by almost 90 percent of modern Public Service Answering Points (PSAPs) is accurately identifying the location of an emergency 911 caller. This is due to a reliance upon decades-old technology that was designed when landlines (tied to accurate billing addresses) were the norm. In today’s world, that kind of location technology simply […]

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Aug 10 2017 FCC Chairman Calls For NG911 Funding And Support For PSAPs

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(Photo: Brendan Keefe, WXIA-TV via USA TODAY) Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network. The latest appeal to Congress by the Chairman of the […]

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Jun 18 2017 Next Generation 911 Is The Future For Our Antiquated 911 Infrastructure

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Several years ago, I was involved in an overseas project to implement emergency services similar to our 911 service in the United States.  While working on that project, I was surprised to learn that the emergency services in the United States are considered to be the “gold” standard in the international community.  It seems that […]

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