Blog

Sep 07 2018 Telecommunicators – The Forgotten First Of The First Responders

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For everyone who dons a uniform and rushes into harm’s way, be it soldier, sailor, marine, airman, firefighter, police officer, or paramedic, public appreciation and accolade is certainly deserved. Having been one, I know and much I appreciated expressions of gratitude and admiration. There is one group, however, that seems to be forgotten, that are […]

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Aug 11 2018 Are We Really Ready For Next Generation 911

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In this business, it is commonly accepted that Next Generation 911(NG911) will dramatically change the way public safety operates. Perhaps these changes will be as dramatic as the introduction of radio communications in the 1930’s and portable hand-held radios in the 1960’s. Even more remarkable than the launch of Computer Aided Dispatch and mobile data, […]

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Jun 16 2018 Five NG911 Features That Will Help Your PSAP Be More Effective

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Efficient customer communication is critical to the success of business and industry. Operating a business with poor customer interaction dooms it to failure. A single instance of bad call handling and disjointed call management will ruin a company’s reputation from the customer’s perspective. So many companies operating customer contact centers invest in call management applications […]

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May 25 2018 The Individual Impact Of Next Generation 911

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According to the Pew Research Center, approximately 95% of Americans use cell/smart phones as their primary communications device. The demographics are: 96% of males and 94% females, 100% 18 to 29 years of age, 99% in the 30 to 49 years of age, 97% of 50 to 64 years of age, and 82% for those over […]

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May 17 2018 NG911 Implementation Mistakes (And How To Avoid Them)

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Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state […]

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