Blog

Jul 21 2017 Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

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The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center. It was a series of unexpected events that resulted in this outage, during which two […]

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Jul 17 2017 Yes, Voice Communication Still Has Its Place

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Is voice communication dead? I was pondering that very question last week while sitting on the beach watching my kids texting and playing on Instagram with their friends, instead of frolicking in the waves. Yeah, sure, they would get up periodically to cool off in the surf; but they spent most of the time texting […]

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Jul 15 2017 The Veterans Administration Is Struggling With Customer Service Fundamentals

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The Veterans Administration (VA) has come under much scrutiny over the past few months for poor customer service and long wait times for healthcare. At one point, the current Secretary of the Veterans Administration Robert McDonald compared the long wait times for veterans to the lines at a Disney amusement park: “What really counts is, how […]

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Jun 29 2017 City of Baltimore 911 Outage highlights Need For A NG911 Solution

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Recently, the city of Baltimore experienced a 911 outage that left the city without 911 services for almost two hours. A formal investigation of the situation still has not provided any explanation on what caused the outage, however, it has been determined that 911 calls were being improperly routed by the carrier (Verizon) to an […]

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Jun 18 2017 Next Generation 911 Is The Future For Our Antiquated 911 Infrastructure

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Several years ago, I was involved in an overseas project to implement emergency services similar to our 911 service in the United States.  While working on that project, I was surprised to learn that the emergency services in the United States are considered to be the “gold” standard in the international community.  It seems that […]

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