Blog

Jun 18 2017 Next Generation 911 Is The Future For Our Antiquated 911 Infrastructure

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Several years ago, I was involved in an overseas project to implement emergency services similar to our 911 service in the United States.  While working on that project, I was surprised to learn that the emergency services in the United States are considered to be the “gold” standard in the international community.  It seems that […]

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Jun 07 2017 What’s Wrong With Being Small

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Twenty-five years. This year marks the 25th year for MicroAutomation. Wow, that’s a long time! A few months ago, when I realized that MicroAutomation has been in existence for almost a quarter century, I found myself reminiscing about the early days and remembering all of the challenges we have faced since we opened our doors. One […]

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May 31 2017 Manufacturers Developing Applications: Brilliant Or Foolhardy?

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Should you trust manufacturers with application development? I bring up this question since several of my customers have reached out to me recently to discuss how they can move away from the manufacturer for development and support of their applications. When they were all making their selection for a technology refresh, they went through the standard process […]

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Apr 28 2017 Why Being “Vendor Agnostic” benefits Customers

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One of the benefits of being a small company is that you can define your own path in the marketplace and focus on a niche that suits your culture. As the founder of MicroAutomation, I have always been customer-focused and have tried to cultivate that same passion with my staff. The road has been difficult, […]

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Apr 15 2017 Call Center Reporting: Why It Matter And How To Get It Right

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Now that we are firmly a part of the Information Age, we are drowning in well-meaning, number-driven movements like big data, analytics and business intelligence. As a result of this unrelenting surge of data from the floodgates, however, I find that many of my customers don’t know what to do with all of the information […]

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