Feb 18 2016 MicroAutomation Appointed As Gold Partner To Offer Interactive Intelligence Suite of Customer Engagement Solutions
MicroAutomation adds Interactive Intelligence’s Customer Interaction Center software, Interactive Communications-As-A-Service access and software, and PureCloud Engage to its comprehensive contact center solutions portfolio. Centreville, VA – February 18, 2016 – Interactive Intelligence (ININ) and MicroAutomation signed a Gold Partner agreement enabling MicroAutomation to sell, implement and support their entire suite of premise-based and hosted solutions. Additionally, […]
Read MoreJan 19 2016 MicroAutomation’s 911 Product Receives Expanded DoD JITC Certification
CallCenter Millennium E-911 Version 3.4 now Certified with Windows Server 2012, and Supports NextGen VoIP and Wireless Calls, in Addition to Traditional Landline Calls Centreville, VA – January 19, 2016. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability […]
Read MoreDec 30 2015 MicroAutomation’s OmniEngage Completed Its 10 Millionth Cloud-Based Customer Interaction
December 30, 2015 – Centreville, VA – MicroAutomation achieved a major milestone in successfully delivering hosted contact center solutions to its customers through its OmniEngage platform. 10 million cloud-based customer interactions have been processed to date, and the number keeps growing. This reflects the broad-based adoption of a hosted contact center model as the platform […]
Read MoreDec 08 2015 Virtual Hold Technology Appoints MicroAutomation As A Certified Partner And North American Reseller
Ubiquitous Callback Technology Now Available Through MicroAutomation’s Suite of Contact Center Solutions and Services Centreville, VA – December 8, 2015: Virtual Hold Technology (VHT), the market leader and patent holder for intelligent Callback solutions, has formally appointed MicroAutomation as a Certified Partner and Authorized Reseller of their suite of products. MicroAutomation can now offer these […]
Read MoreNov 23 2015 MicroAutomation Expands Omni911 To Include Fully Integrated Mapped ALI Display
MICROAUTOMATION EXPANDS OMNI911 TO INCLUDE FULLY INTEGRATED MAPPED ALI DISPLAY November 23, 2015 – Centreville, VA: MicroAutomation announces the release of Omni911 v3.5 supporting an affordable, browser-based map display of each 911 call. This Next Generation 911 solution ensures each emergency caller’s location, whether arriving via wireline, wireless, or text-to-911 is automatically displayed and centered […]
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