May 21 2015 MicroAutomation Announces OmniEngage Cloud Solution
MicroAutomation Announces OmniEngage – Next Generation Cloud Solution for Customer Service OmniEngage combines MicroAutomation’s team of Mavens, MicroMessenger self-service framework with the Aspect Zipwire cloud contact center technology CENTREVILLE, VA – May 21, 2015 – MicroAutomation announced today the launch of OmniEngage, the next generation cloud service for customer service. Today’s consumer-based contact centers must […]
Read MoreNov 17 2014 911 Industry Experts Come Together To Test Next Generation Systems
Industry Collaboration Events (ICE) hosted by NENA: the 911 Association November 17, 2014 – Centreville, VA: Beginning November 9 in Wheaton, Illinois, Next Generation 911 (NG911) experts and vendors participated in the latest in a series of Industry Collaboration Events (ICE) hosted by NENA: The 911 Association. The interactive event focused on the testing of […]
Read MoreAug 14 2014 Government Security News Recognizes Consolidated Dispatch Center Utilizing Intergraph Technology
The Maryland Aviation Administration implemented Intergraph’s cohesive PSIM (I/Security) plus computer-aided dispatch system (I/CAD) with other technologies, forming a Consolidated Dispatch Center (CDC) at BWI located in Anne Arundel County, Maryland August, 14 2014 – Huntsville, AL: Baltimore/Washington International Thurgood Marshall (BWI) Airport and Intergraph were recently recognized by Government Security News magazine’s Airport/Seaport/Border Security […]
Read MoreDec 17 2013 MicroAutomation Earns Additional DoD JITC Certification For E-911
CallCenter Millennium with Enhanced 911 capabilities, has successfully passed Interoperability (IO) and Information Assurance (IA) testing and certification from the Department of Defense Joint Interoperability Test Command (JITC) December 17, 2013 – Centreville, VA: MicroAutomation, a recognized leader of 911 solutions, announced today the company’s CallCenter Millennium with Enhanced 911 capabilities has successfully passed Interoperability […]
Read MoreOct 22 2013 MicroAutomation Announces The Availability Of Enghouse Interactive & Voxeo Products On Their GSA Schedule
October 22, 2013 – Centreville, VA MicroAutomation announces the addition of Enghouse Interactive’s Contact Center Enterprise solutions and Voxeo’s Hosted and Premise IVR solutions to its U.S. General Services Administration (GSA) Information Technology (IT) Schedule 70 contract. Aspect Software acquired Voxeo in July, 2013.The GSA IT Schedule 70, more commonly referred to as Schedule 70, […]
Read More