CallCenter Millennium E-911 Version 3.4 now Certified with Windows Server 2012, and Supports NextGen VoIP and Wireless Calls, in Addition to Traditional Landline Calls
Centreville, VA – January 19, 2016. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector. https://aplits.disa.mil/processAPList.action
This expanded JITC certification covers the newly released version 3.4 of MicroAutomation’s E-911 solution. This upgraded version is now fully operable under Microsoft’s Windows 2012 (64-bit) operating system, a requirement for all new systems in the DoD. Version 3.4 also includes the ability to receive VoIP and wireless calls, in addition to traditional landline calls – a key component of the industry’s NextGen 911 requirements. As part of the JITC review, the system’s certification to operate on key Avaya and Cisco platforms is also reaffirmed.
“In several areas of 911 processing within the DoD, the requirements they are enforcing on commercial solution providers continues to lag behind the industry-wide standards and many of the emerging requirements facing public safety contact centers today”, explains Suresh Gursahaney, CEO of MicroAutomation. “As an active participant in the National Emergency Numbers Association (NENA), the independent organization responsible for establishing the country’s 911 standards, we remain committed to have our products meet both the current promulgated standards and those still under discussion. We are pleased that this latest release of our DoD version has received this IA and IO certification across all the widely used phone systems, allowing us to bring these new capabilities to our Federal customers”.
MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 20 years the company has designed and implemented contact center solutions for Fortune 500 customers to advanced 911 solutions for the DoD – domestically, and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, and holds its own GSA Schedule 70.