MicroAutomation adds Interactive Intelligence’s Customer Interaction Center software, Interactive Communications-As-A-Service access and software, and PureCloud Engagesm to its comprehensive contact center solutions portfolio.
Centreville, VA – February 18, 2016 – Interactive Intelligence (ININ) and MicroAutomation signed a Gold Partner agreement enabling MicroAutomation to sell, implement and support their entire suite of premise-based and hosted solutions. Additionally, MicroAutomation developed seamless integration of its OmniEngage proactive customer engagement framework to both the PureCloud and Customer Interaction Center products.
Gartner has ranked Interactive Intelligence in its Magic Quadrant eight times in a row, including its first ranking of the Contact Center as a Service (CCaaS) segment.
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services Cloud offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.
“Gartner’s recognition of the power of the Contact Center as a Service model validates the best practices we have been bringing to our customers for the past several years”, stated Chad Wright, MicroAutomation’s Vice President of Commercial Operations and CTO. “The Interactive Intelligence PureCloud service is a game-changer for both our company and the customers we serve.”
MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and commercial contact center solutions for public safety, healthcare, retail, utilities and other targeted industries. We focus on customer satisfaction by sharing ownership in the outcome, and delivering cost-effective tailored solutions. You don’t need to be an expert to use our contact center solutions; you just need to know one. MicroAutomation is your trusted partner.
Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.