Nov 20 2018 5 Reasons To Use A Chatbot In My Contact Center
Anyone who has ever tried to contact a company through a call center knows that the process can be discouraging and repetitive. This is not the case with trying to contact every company on the face of the earth, but you would be lying if you tried to tell me that you have had a […]
Read MoreOct 09 2018 Misconceptions About The Virginia Statewide NG9-1-1 Contract
As States finally begin to adopt the Next Generation 9-1-1 (NG9-1-1) standards, I am surprised at the amount of disinformation spreading around the Public Safety Answering Point (PSAP) community. Most notable is the recent article in The Free Lance-Star in Fredericksburg about the Caroline County, Virginia opinions about the State-mandated 9-1-1 Services Upgrade. What’s most shocking […]
Read MoreSep 07 2018 Telecommunicators – The Forgotten First Of The First Responders
For everyone who dons a uniform and rushes into harm’s way, be it soldier, sailor, marine, airman, firefighter, police officer, or paramedic, public appreciation and accolade is certainly deserved. Having been one, I know and much I appreciated expressions of gratitude and admiration. There is one group, however, that seems to be forgotten, that are […]
Read MoreAug 31 2018 WHAT COMES FIRST IN MIGRATING TO NG9-1-1
We learned a lot at APCO 2018 this year and had some great discussions with different people who focused on different elements of public safety. One of our interesting discussions that occurred several times was the question as to what comes first in planning for your migration to NG9-1-1. Does an ESInet need to be […]
Read MoreAug 11 2018 Are We Really Ready For Next Generation 911?
In this business, it is commonly accepted that Next Generation 911(NG911) will dramatically change the way public safety operates. Perhaps these changes will be as dramatic as the introduction of radio communications in the 1930’s and portable hand-held radios in the 1960’s. Even more remarkable than the launch of Computer Aided Dispatch and mobile data, […]
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