Blog

Aug 10 2017 FCC Chairman Calls For NG911 Funding And Support For PSAPs

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(Photo: Brendan Keefe, WXIA-TV via USA TODAY) Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network. The latest appeal to Congress by the Chairman […]

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Jul 21 2017 Montgomery County 911 Outage Highlights Importance of NG911 Upgrade Planning

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The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center. It was a series of unexpected events that resulted in this outage, during which two […]

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Jun 18 2017 Next Generation 911 Is The Future For Our Antiquated 911 Infrastructure

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Several years ago, I was involved in an overseas project to implement emergency services similar to our 911 service in the United States.  While working on that project, I was surprised to learn that the emergency services in the United States are considered to be the “gold” standard in the international community.  It seems that […]

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Feb 06 2016 Why Should 911 Be So Hard?

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As I look at the field of Emergency Services, I often wonder why 911 centers find it so difficult to keep up with the times. Where 20 years ago, the primary mode of communication was the telephone, today society has the option to interface with one another using a variety of technologies. Mobile phones, Text […]

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