Sep 17 2013 Aspect Software Introduces The Addition Of MicroAutomation As New North America Channel Partner
MicroAutomation announces the addition of Enghouse Interactive’s Contact Center Enterprise solutions and Voxeo’s Hosted and Premise IVR September 17, 2013 – Phoenix, AZ: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a […]
Read MoreJul 02 2013 MicroMessenger 360 Breaks The 1,000,000 Calls Per Hour Barrier
New Proactive Engagement Templates Aim to Reduce Customer Effort July 2, 2013 – CENTREVILLE, VA: MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product achieved certification to reach over 1,000,000 customers per hour. This scale allows enterprises to proactively contact customers in the event of outages or other notifications affecting a […]
Read MoreMar 14 2013 Powered By Voxeo Cloud, MicroMessenger Makes Ten Millionth Customer Connection
Highlights Improvements to Customer Loyalty Via an Engagement Strategy March 14, 2013 – Orlando, FL: MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product has allowed its customers to successfully process over 10,000,000 proactive customer interactions in its first year of production release. In 2012, MicroMessenger became the first ‘Voxeo Connect […]
Read MorePowered By Voxeo Cloud, MicroMEssenger Makes Ten Millionth Customer Connection
Highlights Improvements to Customer Loyalty Via an Engagement Strategy March 14, 2013 – Orlando, FL: MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product has allowed its customers to successfully process over 10,000,000 proactive customer interactions in its first year of production release. In 2012, MicroMessenger became the first ‘Voxeo Connect […]
Read MoreFeb 12 2013 NowAnalytics Appoints MicroAutomation As North American Partner To Improve Contact Center Operations
Partnership Merges a Six Sigma Analytics Platform with MicroAutomation’s ‘Reduce Customer Effort’ Strategy for Customer Service February 12, 2013 – Centreville, VA: Nowanalytics, a market-leading pioneer in providing advanced reporting and analytics across the entire contact center – from phone switch to agent performance, outsourcer management and customer analysis – has formally appointed MicroAutomation as […]
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