Press Releases

ASPECT SOFTWARE INTRODUCES THE ADDITION OF MICROAUTOMATION AS NEW NORTH AMERICA CHANNEL PARTNER

MicroAutomation announces the addition of Enghouse Interactive’s Contact Center Enterprise solutions and Voxeo’s Hosted and Premise IVR

“MicroAutomation now has the opportunity to expand our solutions within the contact center to include the full reach of Aspect products,” says Chad Wright, MicroAutomation CTO and Commercial Practice Lead. “The Aspect product line fits into the MicroAutomation philosophy of recommending industry leading technology on which we can build contact center solutions that both contain ongoing costs and truly give our customers competitive advantage in customer service.”

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

About MicroAutomation

Since 1991, MicroAutomation has formed partnerships with our clients, establishing relationships that last. We combine our technology experts and applications with industry leading contact center technology vendors to drive innovative customer self-service for our clients. The combination of our people, applications, and technology enables us to deliver Solutions as a Service. We have a passion to provide our clients with a competitive advantage in the market through enabling a superior customer experience. MicroAutomation focuses on driving proactive and personalized customer interactions across all channels – phone, mobile, web, text, social, and agent – while reducing the overall operating costs to service your customers. Our mission is simple – enable effective, efficient self-service to your customers through our reduce customer effort strategy.

For more information, contact:
Marketing
MicroAutomation
Phone: 703.543.2121
marketing@microautomation.com