Mar 14 2013 Powered By Voxeo Cloud, MicroMEssenger Makes Ten Millionth Customer Connection
Highlights Improvements to Customer Loyalty Via an Engagement Strategy March 14, 2013 – Orlando, FL: MicroAutomation, a leading provider of contact center solutions, announces that their MicroMessenger product has allowed its customers to successfully process over 10,000,000 proactive customer interactions in its first year of production release. In 2012, MicroMessenger became the first ‘Voxeo Connect […]
Read MoreFeb 12 2013 NowAnalytics Appoints MicroAutomation As North American Partner To Improve Contact Center Operations
Partnership Merges a Six Sigma Analytics Platform with MicroAutomation’s ‘Reduce Customer Effort’ Strategy for Customer Service February 12, 2013 – Centreville, VA: Nowanalytics, a market-leading pioneer in providing advanced reporting and analytics across the entire contact center – from phone switch to agent performance, outsourcer management and customer analysis – has formally appointed MicroAutomation as […]
Read MoreNowanalytics Appoints MicroAutomation As North American Partner To Improve Contact Center Operations
Partnership Merges a Six Sigma Analytics Platform with MicroAutomation’s ‘Reduce Customer Effort’ Strategy for Customer Service February 12, 2013 – Centreville, VA: Nowanalytics, a market-leading pioneer in providing advanced reporting and analytics across the entire contact center – from phone switch to agent performance, outsourcer management and customer analysis – has formally appointed MicroAutomation as […]
Read MoreJun 27 2012 MicroAutomation Appointed As ALScheduler North American Strategic Partner
Partnership provides a cost effective alternative to the industry giants in the WFM market for North America June 27, 2012 – Centreville, VA: XLScheduler, a market-leading provider of advanced contact center workforce management solutions, has announced its expanded commitment to serve the US market with the appointment of MicroAutomation as a strategic partner. MicroAutomation is […]
Read MoreApr 10 2012 MicroAutomation and Siemens Enterprise Communications Announce Joint Interoperability Test Command (JITC) Certified Solution
April 10, 2012 – Centreville, VA: MicroAutomation, a leading provider of public safety call handling and contact center solutions, and Siemens Enterprise Communications, a premier provider of enterprise communications systems, today announced the enhancement of the Siemens HiPath 4000 DoD Certification to include the MicroAutomation CallCenter Millennium CCM E-911 solution. This enhancement is now included […]
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