May 25 2017 ACE 2016: Customer Service Texting Is Getting Real
I spent last week in Las Vegas at Aspect’s annual ACE conference. Of course, today I’ll only be discussing the conference here. Because, as we all know, everything else “stays in Vegas.” But I will say I got enough time to place third in a poker tournament. I digress. Customer service via messaging applications was […]
Read MoreMay 23 2017 3 Takeaways From Aspect Software’s ACE 2016 In Las Vegas
Recently, I had the distinct honor of representing MicroAutomation at Aspect Software’s ACE 2016 Conference in Las Vegas. ACE – which stands for “Aspect Customer Experience” – brings together industry visionaries, product experts and people who live and breathe customer care for three days of collaboration, discovery and networking. Aspect is a key MicroAutomation partner, […]
Read MoreMay 20 2017 The 3 Most Common Contact Center Automation ROI Myths
We’ve all seen them – those sales presentations stuffed with graphs, spreadsheets and charts that portend that all you need to do is sign a contract, and you’ll ascend to great heights as the financial savings hero within your company. Now I’ll ask the rhetorical question, “Have those promised savings ever really been found?” I […]
Read MoreApr 28 2017 Why Being “Vendor Agnostic” benefits Customers
One of the benefits of being a small company is that you can define your own path in the marketplace and focus on a niche that suits your culture. As the founder of MicroAutomation, I have always been customer-focused and have tried to cultivate that same passion with my staff. The road has been difficult, […]
Read MoreApr 26 2017 Tired of Being Just A Number: Why I Work At MicroAutomation
When I graduated from college and was preparing to enter the workforce for the first time, I believed that in order to be successful I needed to jump aboard the large company train and ride it to the land of happiness, like many young adults. As an accountant, “the big five” was that train. But […]
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