May 23 2017 3 Takeaways From Aspect Software’s ACE 2016 In Las Vegas
Recently, I had the distinct honor of representing MicroAutomation at Aspect Software’s ACE 2016 Conference in Las Vegas. ACE – which stands for “Aspect Customer Experience” – brings together industry visionaries, product experts and people who live and breathe customer care for three days of collaboration, discovery and networking. Aspect is a key MicroAutomation partner, […]
Read MoreMar 03 2017 3 Reasons To Move Your Contact Center To The Cloud
What would you say if I were to ask you, “What is the goal of your contact center?” Hopefully it’s something along the lines of helping people solve their problems in a way that is as efficient and painless as possible. (If not, well… that’s a whole different issue.) It’s a very “warm and fuzzy” human pursuit, but if […]
Read More