Mar 18 2017 If You’re A PSAP, You Need To Start Your Next Generation 911 Upgrade Now
Next Generation 911 (NG911) holds a lot of promise for the emergency services world, but we’re still a long way off from widespread industry adoption being a reality. This is because many public safety answer points (PSAPs) are struggling with the decision of when to move to an NG911 solution. In order to understand their wary caution of NG911, […]
Read MoreMar 10 2017 5 Tips To Make Your Next Avaya Upgrade Go Smoothly
Over the past five years, the enterprise voice market, traditionally monopolized by industry giants such as Avaya and Cisco, has changed. Now we’re seeing migrations to platforms dominated by communications and collaboration tools. As a direct result, many of my own customers have recently undertaken major initiatives to either replace or upgrade their telephony infrastructure […]
Read MoreMar 06 2017 The Veterans Administration Has Given Us Another Lesson In Bad Customer Service
Once again the Veterans Administration has come under fire for its mistreatment of veterans that have sacrificed so much for our country and our citizens. In the latest VA debacle, an army veteran set up a camera and a speakerphone and recorded his futile attempts to make a doctor’s appointment at his VA clinic in Bedford, Massachusetts. His video illustrates how poorly […]
Read MoreFeb 11 2017 Data Breach Clause Best Practices: Target The Real Security Objective
With data breaches on the rise and millions and millions of our personal records being stolen by cyber-thieves exploiting lax data security standards, data breach prevention is a hot topic. In 2015, there were 781 data breaches which exposed over 169 million personal records. As a result, we at MicroAutomation are seeing an increase in requests for […]
Read MoreDec 21 2016 Our Contact Center Solutions Aren’t For Everyone: Here’s What We Don’t Do
While MicroAutomation is a versatile organization that can tackle most call and contact center automation issues, there are areas where we are not the best fit. Fortunately, maintaining the role as our clients’ trusted advisors, we not only accept our limitations, but we willingly communicate them to both our customers and our prospects. We want […]
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