Mar 20 2017 5 Best Practices For Implementing A Perfect IVR
The Interactive Voice Response (IVR) systems of the past were simple. They played announcements, greeted your customers and routed callers to available agents. Today, IVR systems fill the much more important role of transforming companies into constantly accessible businesses with a singular goal of addressing customers’ needs quickly and effortlessly. That means your IVR needs to provide a more natural and effortless self-service experience […]
Read MoreMar 18 2017 If You’re A PSAP, You Need To Start Your Next Generation 911 Upgrade Now
Next Generation 911 (NG911) holds a lot of promise for the emergency services world, but we’re still a long way off from widespread industry adoption being a reality. This is because many public safety answer points (PSAPs) are struggling with the decision of when to move to an NG911 solution. In order to understand their wary caution of NG911, […]
Read MoreFeb 06 2016 Why Should 911 Be So Hard?
As I look at the field of Emergency Services, I often wonder why 911 centers find it so difficult to keep up with the times. Where 20 years ago, the primary mode of communication was the telephone, today society has the option to interface with one another using a variety of technologies. Mobile phones, Text […]
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