Oct 12 2017 It’s About More Than Making Your Patients Happy
Post-discharge follow up is an important part of healthcare. Although this follow-up is expensive, healthcare providers can face even larger costs if they don’t follow up correctly with their patients. For example, if you fail to follow up with your patients and they end up being readmitted to hospital, your organization could face penalties or […]
Read MoreSep 28 2017 Can’t Find A 911 Caller? NG911 Mapping To The Rescue
Lately, we have been hearing more and more reports of the challenges of locating 911 callers. With the significant advancements in technology, it’s time for PSAPs to make the jump to Next Generation 911 sooner rather than later to address this serious problem. Even the FCC Chairman agreed in his recent testimony in front of […]
Read MoreSep 23 2017 Mobile Devices And Channels Aren’t Just For Millennials
Among contact center managers, there is a notion the culture of mobile technology is exclusive to the millennial generation. After all, millennials are the people you see texting all the time and talking about the latest mobile apps. The older generation prefers to get in touch via a voice channel and interact with a real […]
Read MoreSep 17 2017 Why You (And Your Agents) Need Natural Language IVR
Traditional interactive voice response (IVR) systems have many flaws. First, callers are restricted to selecting from the choices the system gives them, which are necessarily limited. In order to interact with a traditional IVR system, customers must work through a series of menus, which many of them find frustrating. In fact, many callers fail to find […]
Read MoreSep 16 2017 Mind The (Perception) Gap: What You Think Of Your Service VS. What Your Customers Think
I want to start this by asking to you to take a moment and genuinely reflect on the service you provide and answer this question: Are you delivering a superior experience to your customers? If you answered yes, I’m glad to hear of the confidence you have in your technology and your agents. However, there’s […]
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