Feb 14 2017 How To Develop Secure Payment Solutions
With data breaches from leading companies occurring on a frequent basis, from Anthem to Home Depot to the U.S. Government, the topic of IT security continues to take center stage across all industries. For companies involved with banking or credit card payments, developing and maintaining a secure payment solution requires us to think outside the box. Companies need to think beyond […]
Read MoreFeb 11 2017 Data Breach Clause Best Practices: Target The Real Security Objective
With data breaches on the rise and millions and millions of our personal records being stolen by cyber-thieves exploiting lax data security standards, data breach prevention is a hot topic. In 2015, there were 781 data breaches which exposed over 169 million personal records. As a result, we at MicroAutomation are seeing an increase in requests for […]
Read MoreFeb 09 2017 “How Can I Protect My Organization From A Cyber Security Attack?”
In the wake of the most recent cyber security attack at Time Warner Cable, all executives should have one question on their mind right now: “Is my organization next?” If these sophisticated hackers are smart enough to infiltrate and dismantle the most well thought out security controls and safeguards at large organizations like Target, Home Depot, […]
Read MoreDec 21 2016 Our Contact Center Solutions Aren’t For Everyone: Here’s What We Don’t Do
While MicroAutomation is a versatile organization that can tackle most call and contact center automation issues, there are areas where we are not the best fit. Fortunately, maintaining the role as our clients’ trusted advisors, we not only accept our limitations, but we willingly communicate them to both our customers and our prospects. We want […]
Read MoreDec 10 2016 “Pound Zero For An Agent” Syndrome Is Robing Your Contact Center
Achieving Cost Reduction Goal For years most contact centers have made significant investments into their IVR’s and agent systems. But if those companies would be honest they’d tell you they still have not come close to realizing the ROI they were expecting, and many suggesting customer service and contact center costs are worse. I believe […]
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