Aug 13 2017 Transaction Monitoring Improves Customer Satisfaction
Today’s consumers are well-informed, connected and know what they expect from their interactions with businesses. Not only that, their interactions are electronic, and their loyalty to a brand or business is difficult to hold. Their expectation of instant satisfaction leaves little room for poor performing systems and applications. That means more than ever, transactional success […]
Read MoreAug 11 2017 Healthcare Call Center Traps: How Can You Protect Yourself?
Running a healthcare call center throws up some unique problems that aren’t faced by other types of call centers. There are strict regulations dictating how you handle sensitive healthcare and financial data, and it can be surprisingly easy to violate them by not thinking carefully enough about your call center policies. Let’s take a look at […]
Read MoreAug 10 2017 FCC Chairman Calls For NG911 Funding And Support For PSAPs
(Photo: Brendan Keefe, WXIA-TV via USA TODAY) Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network. The latest appeal to Congress by the Chairman […]
Read MoreAug 06 2017 Who Is and Who is Not HIPAA Compliant?
Most people assume every organization has to comply with HIPAA legislation, but in fact it only applies to certain types of organizations within the healthcare sector. This means some of your associates may not be HIPAA compliant. You must ensure not only that you know who is and who isn’t HIPAA compliant, but also check […]
Read MoreAug 05 2017 Is The IVR Dead Or Alive?
I frequently attend the customer service trade shows and themes typically involve education on emerging technologies not yet widely adopted. For example, this year I attended several shows that focused on support for social media platforms like Facebook Messenger or Twitter. Prior to this rising trend in customer service for social media, web and text chat […]
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