Mar 03 2017 3 Reasons To Move Your Contact Center To The Cloud
What would you say if I were to ask you, “What is the goal of your contact center?” Hopefully it’s something along the lines of helping people solve their problems in a way that is as efficient and painless as possible. (If not, well… that’s a whole different issue.) It’s a very “warm and fuzzy” human pursuit, but if […]
Read MoreMar 02 2017 HOW TO MAKE SURE YOUR CONTACT CENTER IS HIPAA COMPLIANT IN 2 STEPS
I recently worked with a client who ran into a rather large problem. A tool they used in their call center was flagged as being non-HIPAA compliant. Call center tools that aren’t HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant are not only putting sensitive personal data at risk, they also put organizations in danger of losing more than […]
Read MoreFeb 23 2017 Is Your Contact Center IVR Not Delivering The ROI You Expected?
Stop me if you’ve heard this one before. A manager named Molly has been putting on a big show of the significant investments she’s making in her contact center’s IVR and agent systems. She states with a glint of triumph in her eye, “We’re going to save money, and we have automation to thank for it!” But behind […]
Read MoreFeb 21 2017 To Answer “Cloud VS. On-Premise”,”CAPEX VS. OPEX” First
I’d like to think I’m a smart guy, or at least I am good at giving the impression of one. I’ll take either. But when I was asked to develop a series “or even a single blog” on the infamous “cloud vs. on-premise” debate as it relates to call center technology, I struggled at first. Where do I […]
Read MoreFeb 14 2017 How To Develop Secure Payment Solutions
With data breaches from leading companies occurring on a frequent basis, from Anthem to Home Depot to the U.S. Government, the topic of IT security continues to take center stage across all industries. For companies involved with banking or credit card payments, developing and maintaining a secure payment solution requires us to think outside the box. Companies need to think beyond […]
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