Feb 24 2016 Upgrading Your Phone Switch? Do You Trust Your PBX Vendor To Upgrade Your Call Center Too?
Is Your PBX Vendor a True Contact Center Expert? Over the past several years, I’ve had the opportunity to witness several of my call center customers upgrade their telephone systems to the latest virtual telephone environments offered by the leading vendors. Each had a good reason for the initiative “disaster recovery, operational efficiencies, and cost […]
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