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Jun 16 2018 Five NG911 Features That Will Help Your PSAP Be More Effective

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Efficient customer communication is critical to the success of business and industry. Operating a business with poor customer interaction dooms it to failure. A single instance of bad call handling and disjointed call management will ruin a company’s reputation from the customer’s perspective. So many companies operating customer contact centers invest in call management applications […]

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May 25 2018 The Individual Impact Of Next Generation 911

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According to the Pew Research Center, approximately 95% of Americans use cell/smart phones as their primary communications device. The demographics are: 96% of males and 94% females, 100% 18 to 29 years of age, 99% in the 30 to 49 years of age, 97% of 50 to 64 years of age, and 82% for those over […]

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