CallCenter Millennium E9-1-1 Version 3.4 now adds Genband EXPERiUS to the list of Certified Platforms
Centreville, VA, October 23, 2017 (Newswire.com) – MicroAutomation, a recognized leader in 9-1-1 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of Information Assurance (IA), Interoperability (IO) and Cybersecurity (CS) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector. https://aplits.disa.mil/processAPList
This expanded JITC certification covers MicroAutomation’s E9-1-1 solution operating with Genband’s EXPERiUS platform, version 11.2 LCSC. EXPERiUS is one of the world’s most widely-deployed, carrier-grade voice and Unified Multimedia Communications solutions. This type of carrier-grade and geo-diverse IP platform is a key component of the industry’s NextGen 9-1-1 requirements.
This most recent re-certification also includes support for Microsoft Windows Server 2016, Microsoft SQL Server 2016 and Unify’s OpenScape Voice (OSV) Release v9R1 switch.
With this updated and expanded JITC re-certification, MicroAutomation can now support virtually any DoD facility environment as they upgrade to a NENA compliant NG9-1-1 solution.
– SURESH GURSAHANEY, PRESIDENT & CEO
“We are excited in our ability to provide our feature-rich and cost effective 9-1-1 solution to our DoD customers across such a wide array of switch platforms”, explains Suresh Gursahaney, CEO of MicroAutomation. “We fully understand the stringent security and interoperability requirements our customer face, along with their budgetary constraints, while at the same time challenged with their obligations for base and force protection. With this updated and expanded JITC re-certification, MicroAutomation can now support virtually any DoD facility environment as they upgrade to a NENA compliant NG9-1-1 solution”.
MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 25 years the company has designed and implemented contact center solutions for Fortune 500 customers and advanced 9-1-1 solutions for the DoD – domestically and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, holds its own GSA Schedule 70, and offers JITC certified solutions.