Centreville, VA – 10/23/2020 – Aspect Software, a leading provider of fully-integrated customer integration management, workforce optimization and back-office solutions, announced at the ACE Anywhere 2020 virtual event, that MicroAutomation was named North America Innovation Partner of the Year for 2020. MicroAutomation has proudly leveraged the Aspect platform to drive innovation through self-service and automation, creating effortless experiences while reducing operational costs, both before and during the COVID-19 outbreak.
MicroAutomation was recognized during the Aspect Executive Feature segment of ACE Anywhere 2020 for partnering with Aspect to quickly deliver a self-service contact tracing solution for COVID-19 that actively monitors 34,000 people for the nation’s leading public health agency. “Appreciate the folks at MicroAutomation for stepping up and showing me the way on that,” said Aspect CEO, Patrick Dennis.
“MicroAutomation is excited to be partnering with Aspect to design and seamlessly implement an automated health monitoring solution which allows organizations to collect data and make informed decisions,” said Suresh Gursahaney, MicroAutomation CEO. “Together, we delivered a health monitoring solution that is currently in use by over 200 states, localities, and Government agencies to track the spread of the COVID-19 disease.”
MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and enterprise contact center solutions for public safety, healthcare, retail, hospitality, utilities, and other targeted industries. MicroAutomation is the automation and efficiency expert in the contact center industry and promises to choose and implement the right technologies and solutions to meet your business needs and improve your customers’ experience. For more information, visit www.microautomation.com.
Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable solutions for self-service and live interaction management and workforce optimization are available on-premises or in any hosted, private, or public cloud environment. For more information, visit www.aspect.com.