March 16, 2010 – Manassas, VA and Cincinnati, OH: MicroAutomation, a leading systems integrator of call center automation solutions, today announced that they have formed a new, non-exclusive alliance with the Convergys Corporation (NYSE: CVG), a global leader in relationship management. MicroAutomation’s clients are customer-intensive entities including government and emergency response call centers and companies in the healthcare, utilities, financial, retail, and hospitality industries. MicroAutomation will offer its clients Convergys’ full suite of technology-based Customer Solutions, including:
“Convergys’ portfolio of technology-based customer solutions gives MicroAutomation a broader breadth of solutions to offer its clients” said Pat Mustico, Director of Sales, MicroAutomation.
“We welcome this strategic alliance with Convergys, an established leader in relationship management.”
“MicroAutomation has a long history of serving the government and key industry verticals with vital contact center solutions,” said Mike Betzer, president of Relationship Technology Management at Convergys.
“This alliance presents Convergys with the opportunity to further showcase our technology solutions and services to an impressive client roster working in customer-intensive industries.”