Feb 12 2013 Nowanalytics Appoints MicroAutomation As North American Partner To Improve Contact Center Operations
Partnership Merges a Six Sigma Analytics Platform with MicroAutomation’s ‘Reduce Customer Effort’ Strategy for Customer Service February 12, 2013 – Centreville, VA: Nowanalytics, a market-leading pioneer in providing advanced reporting and analytics across the entire contact center – from phone switch to agent performance, outsourcer management and customer analysis – has formally appointed MicroAutomation as […]
Read MoreJun 27 2012 MicroAutomation Appointed As ALScheduler North American Strategic Partner
Partnership provides a cost effective alternative to the industry giants in the WFM market for North America June 27, 2012 – Centreville, VA: XLScheduler, a market-leading provider of advanced contact center workforce management solutions, has announced its expanded commitment to serve the US market with the appointment of MicroAutomation as a strategic partner. MicroAutomation is […]
Read MoreApr 10 2012 MicroAutomation and Siemens Enterprise Communications Announce Joint Interoperability Test Command (JITC) Certified Solution
April 10, 2012 – Centreville, VA: MicroAutomation, a leading provider of public safety call handling and contact center solutions, and Siemens Enterprise Communications, a premier provider of enterprise communications systems, today announced the enhancement of the Siemens HiPath 4000 DoD Certification to include the MicroAutomation CallCenter Millennium CCM E-911 solution. This enhancement is now included […]
Read MoreJan 24 2012 MicroAutomation Releases MicroMessenger Powered By Voxeo
Application Suite Reduces Operational Costs for Cloud Customers January 24, 2012 – Orlando, FL: Today, live from the Call Center Summit conference in Orlando, FL, MicroAutomation and Voxeo announce that MicroMessenger has become the first Voxeo Connect Certified Partner Application. The interactive campaign management and outbound notification application from MicroAutomation, has undergone rigorous evaluation and […]
Read MoreOct 11 2011 MicroAutomation And Voxeo Announce Strategic Partnership
MicroAutomation to Provide Professional Services Focused on Bridging the Cloud to Premise Gap October 11, 2011 – Centreville, VA: MicroAutomation, a leading provider of contact center professional services, and Voxeo, the leading provider of Unlocked Communications, announced a multi-faceted strategic partnership. MicroAutomation has been selected into Voxeo’s Preferred Professional Services Partner program to provide IVR […]
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