Feb 24 2016 Upgrading Your Phone Switch? Do You Trust Your PBX Vendor To Upgrade Your Call Center Too?
Is Your PBX Vendor a True Contact Center Expert? Over the past several years, I’ve had the opportunity to witness several of my call center customers upgrade their telephone systems to the latest virtual telephone environments offered by the leading vendors. Each had a good reason for the initiative “disaster recovery, operational efficiencies, and cost […]
Read MoreFeb 06 2016 Why Should 911 Be So Hard?
As I look at the field of Emergency Services, I often wonder why 911 centers find it so difficult to keep up with the times. Where 20 years ago, the primary mode of communication was the telephone, today society has the option to interface with one another using a variety of technologies. Mobile phones, Text […]
Read More