Mar 02 2017 HOW TO MAKE SURE YOUR CONTACT CENTER IS HIPAA COMPLIANT IN 2 STEPS
I recently worked with a client who ran into a rather large problem. A tool they used in their call center was flagged as being non-HIPAA compliant. Call center tools that aren’t HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant are not only putting sensitive personal data at risk, they also put organizations in danger of losing more than […]
Read MoreFeb 19 2017 Your Business Should Care About The “Do Not Call” Registry, And Here’s Why
Does your company or organization engage in any “proactive” outreach strategies to potential or existing customers? If the answer is yes, this blog is for you, because you need to know where you stand with federal and state “do not call” (and other affiliated) rules. But since there is a lot of ground I can cover with this subject, I am limiting my discussion […]
Read MoreMar 24 2016 The Growing Need For Contact Centers In Healthcare
As Healthcare organizations look to streamline operations and gain efficiencies, contact centers need to be implemented. I spend a lot of time consulting with healthcare organizations to build and improve contact centers. Amazingly, in healthcare there is still resistance to centralizing certain functions in a contact center. I hear things like “we’ve never needed a […]
Read More