Jul 31 2019 MicroAutomation’s OmniEngage Application Powers Emmi Patient Engagement Solution

MicroAutomation Helps To Improve Suicide Hotline Service

CTI Brings department of the Treasury’s Bureau of the Fiscal Service’s Automation Rate to 93%

MicroAutomation Helps a US Department of the Treasury Agency Establish a Redundant Disaster Recovery Site

Mar 09 2019 Incorporating AI Into Your Contact Center

By: Sachin Duggal

In the past year, there have been numerous content pieces about Artificial Intelligence (AI) and the future of work itself. While self-driving and cars and robot butlers are fascinating topics, AI’s applications in customer service and customer experience (CX) are here now and are permanently transforming how customers interact with brands. Contact center decision makers may be […]