Sep 02 2016 MicroMessenger Strategy Validated By DMG Consulting Research
When we first decided to infuse our 20+yrs of contact center experience into MicroMessenger, it was a market disrupting technology. With version 5.0 we accomplished extraordinary things like 40 MILLION customer engagement contact events in 60 days for a major utility company. DMG defines proactive customer care as “a business strategy that makes customers’, partners’, […]
Read MoreFeb 10 2016 Gain-Sharing: The New Model For Application Development – Moving From Transactional Vendor Relationship To A Financially Aligned Partner
Most technology projects deserve the bad rep they frequently get: late, over budget, and fail to deliver the expected business value but the vendor still gets paid. The problem stems from the vendor having no other incentive but to ensure they are sufficiently compliant with the work statement. For years, gainsharing or value-based arrangements have […]
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