Blog

Aug 06 2017 Who Is and Who is Not HIPAA Compliant?

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Most people assume every organization has to comply with HIPAA legislation, but in fact it only applies to certain types of organizations within the healthcare sector. This means some of your associates may not be HIPAA compliant. You must ensure not only that you know who is and who isn’t HIPAA compliant, but also check that […]

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Apr 06 2017 Here’s How You Really Simplify Call Routing – By First Asking Why

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One of the most common questions I’m asked is, “How do I simplify call routing to my contact center agents?” At a surface level, this question is understandable. When deployed strategically, automation solutions can shore up inefficiencies and create cost savings for many contact centers. Unfortunately, however, there is no one-size-fits-all solution to how to simplify call routing. Streamlining […]

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Mar 02 2017 HOW TO MAKE SURE YOUR CONTACT CENTER IS HIPAA COMPLIANT IN 2 STEPS

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I recently worked with a client who ran into a rather large problem. A tool they used in their call center was flagged as being non-HIPAA compliant. Call center tools that aren’t HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant are not only putting sensitive personal data at risk, they also put organizations in danger of losing more than […]

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Mar 24 2016 The Growing Need For Contact Centers In Healthcare

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As Healthcare organizations look to streamline operations and gain efficiencies, contact centers need to be implemented. I spend a lot of time consulting with healthcare organizations to build and improve contact centers. Amazingly, in healthcare there is still resistance to centralizing certain functions in a contact center. I hear things like “we’ve never needed a […]

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