AI & RPA

What is RPA and AI

At MicroAutomation, RPA (robotic process automation) and AI (artificial intelligence) are at the essence of our proven cloud and premise automation solutions. Automation fuels our ability to deliver effortless experiences for both you and your end users.

By definition, RPA uses software to perform repeatable tasks. AI “observes” and “learns” trends and behaviors to optimize current processes. they can work together to automate tasks that better learn the customer, predict their needs, and provide a more satisfying experience.

Benefits for You and Your End Users

When we first work with you, we determine the best solution for your needs, which includes technology backed by documentation, training and support. We strategically use RPA and AI to reduce transaction times, freeing agents up for other tasks and reducing your overall operational costs.

RPA and AI technologies are also part of an intentionally designed solution to provide an effortless experience for your end users. Users get what they need more quickly, resulting in a better experience and ultimately, higher customer satisfaction scores.