Texting and the OmniChannel Experience

In today’s age of instant access, customers seek immediate answers. They want to resolve their issues the easiest and fastest way possible so they can get back to living their lives. A study conducted by Salesforce found that 72 percent of consumers consider self-service support the quickest and most effortless way to handle their problems.

With texting, customers can get an instant, more efficient response to their questions. Text is conversational, convenient, familiar and fast – Text is the new talk. The time has come for all businesses to adapt and evolve along with their consumers and provide them with the self-service they seek.

Have You Adapted? 

Learn how integrating a dimensional texting strategy into your customer service approach will deliver a win for both your customers, as well as your business by downloading our free eBook.

Inside our free eBook you will learn:

  • The benefits of using Interactive Text Response
  • Why texting is now the channel of choice
  • How to increase retention through reduced customer effort
  • Proactive engagement best practices