About MicroAutomation

SURESH GURSAHANEY

Suresh Gursahaney founded MicroAutomation in 1991 and serves as the President and CEO. Under his leadership, MicroAutomation has become an industry leader in providing contact center and 911 solutions to the private and public sectors.

Prior to this entrepreneurial move, Suresh spent more than a decade with IBM’s Federal Systems and Application Solutions divisions. There, he honed his program management and software development skills while working on call center products, real-time control systems for an international broadcasting company, and software configuration management applications.

While at IBM, he earned several quality and outstanding achievement awards. Additionally, his duties as program architect and design lead for the IBM CallPath, CallCoordinator, and DirectTalk product lines earned him five worldwide technology patents.

Suresh received his bachelor’s degree in Electrical Engineering and Computer Science from Duke University and earned an MBA from Carnegie Mellon University. Suresh has also completed Minority Business Executive programs at Dartmouth University and the University of Richmond.

Learn more about Suresh from this interview.

CHRIS GRAY

Chris brings over 25 years of extensive experience in finance and accounting, with a background spanning public accounting and corporate tax. Having held positions at several large organizations, he offers a broad and well-rounded perspective that strengthens his role as Chief Financial Officer.

In this capacity, Chris is responsible for overseeing all financial and fiscal management functions of the organization, as well as leading legal and human resources operations.

He holds a Bachelor’s degree in Managerial Accounting from East Carolina University and an MBA from Virginia Tech.

KEITH BLACKMON

Keith is the SVP of Sales and Marketing for MicroAutomation, leading the sales and marketing teams towards improving customer engagement and supporting our current customers with Next Generation Solutions.

Keith has 30 years of sales and marketing experience within the telecommunications industry. His background includes a combined 19 years of experience with two of the world’s largest wireless companies, AT&T and Verizon Wireless, where he was both a General Manager and the VP of Sales. Keith also served as Frontier’s VP and General Manager for Frontier’s market operations for the State of NC.

Keith graduated with a Bachelor’s in Business Administration and a BBA in Marketing from the University of Memphis.

JASON DOMSKY

Jason is Vice President of Engineering and Operations for MicroAutomation. He leads the architecture, development, and implementation of MicroAutomation’s solutions and products, including OmniEngage and Omni911. Jason and his team are focused on providing an effortless experience to our clients and their end customers.

Jason has 25 years’ experience leading the development of Artificial Intelligence, SaaS, product, and custom contact center technology solutions. Prior to MicroAutomation, Jason led the development of SpeechPort at Convergys, a hosted multi-tenant IVR platform supporting over 500 million telephone calls per year in a high availability, PCI-certified environment.

Jason graduated from Rensselaer Polytechnic Institute with a bachelor’s in Computer and Systems Engineering.

STEPHEN DOE

Steve, who joined MicroAutomation in 2011, currently serves as Director of Client Services for our Commercial Enterprise practice. There, he leverages his industry experience leading all stages of the systems development life cycle. He has worked in enterprise systems modernization and implementations in premise and cloud-based environments, and program management for commercial and federal clients.

Previously, Steve led the delivery of Convergys professional services for IVR speech applications for major Fortune 500 contact center clients. He holds a bachelor’s from the College of William and Mary and a master’s in Information Systems from George Washington University.

GEORGE MICHALLAS

George brings over 30 years of product and technology leadership, with experience developing commercial software products and custom applications for on-premise and cloud solutions. He has a proven track record of delivering products and solutions, with an understanding of architectural frameworks and various approaches to the systems development life cycle (SDLC).

George’s multi-functional experience spans many disciplines, including product development, product management, architecture, quality assurance, hosting and managed services, and sales and support. Currently he is responsible for the development and delivery of solutions for MicroAutomation’s Emergency Operations practice.

George holds a bachelor’s in business administration from Towson University.