How Can Speaker Analytics Be Used To Transform 9-1-1 Call Centers?

Saving seconds, saves lives. A powerful statement commonly associated with the 9-1-1 industry. When someone dials 9-1-1, every second that passes could mean a loss of life, so ensuring the shortest response time is critical. 9-1-1 centers, or Public Safety Answering Points (PSAPs), utilize a combination of technology and procedures to handle emergency calls quickly and efficiently.

One such technology with high potential to make a notable difference in 9-1-1 centers is speaker analytics

Our Speaker Analytics whitepaper covers:

5 key Speaker Analytics Implementation to Increase Usability, Drive Error Rates Down, and Streamline the Call Talking Process.

  1. Conversation Validation
  2. Word Spotting
  3. Process Validation
  4. Call Translation
  5. Seamless Cross-Language Communication

…and more. Download our Using Speaker Analytics to Transform 9-1-1 Centers and Save Seconds whitepaper to see how else Speaker Analytics can help 9-1-1 call centers.