How Can Speaker Analytics Be Used To Transform 9-1-1 Call Centers?
Saving seconds, saves lives. A powerful statement commonly associated with the 9-1-1 industry. When someone dials 9-1-1, every second that passes could mean a loss of life, so ensuring the shortest response time is critical. 9-1-1 centers, or Public Safety Answering Points (PSAPs), utilize a combination of technology and procedures to handle emergency calls quickly and efficiently.
One such technology with high potential to make a notable difference in 9-1-1 centers is speaker analytics
Our Speaker Analytics whitepaper covers:
5 key Speaker Analytics Implementation to Increase Usability, Drive Error Rates Down, and Streamline the Call Talking Process.
- Conversation Validation
- Word Spotting
- Process Validation
- Call Translation
- Seamless Cross-Language Communication
…and more. Download our Using Speaker Analytics to Transform 9-1-1 Centers and Save Seconds whitepaper to see how else Speaker Analytics can help 9-1-1 call centers.
