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In this creative engineering role, you will report directly the Vice President of Sales & Marketing. Your primary responsibility will be to assist/lead the development of technical architecture and solutions for our customers to support contact center specific solutions – including inbound and outbound Interactive Voice Response (IVR), multi-channel customer interaction, agent Computer Telephony Integration (CTI) enablement, and hosted and premise-based architectures. We work closely with leading technology manufacture’s to provide integrated best practices solutions, with significant customer Return on Investment (ROI). As a critical part of the sales process, you will learn not only the technology but also the sales process to help win the deal. You will be responsible for directly engaging with the sales team and the customer to understand the relevant requirements, utilize your understanding of the relevant technical alternatives, assess advantages and disadvantages of each, and develop the recommended solution and technical architecture. Then, support the sales team in articulating the recommendation directly with the customer or in support of a proposal activity – for both new prospects, and existing customers.