Our partnership with Aspect, now Alvaria, leverages the industry leading cloud for Interactive Voice Response (IVR) and Agent contact center software. The 100% uptime Service Level Agreement (SLA) and obsession with customer service aligns with our core principles. The cloud powers our OmniEngage solution.
Alvaria operates the industry leading cloud infrastructure for customer service applications and we leverage that infrastructure to power our OmniEngage application suite.
OmniEngage is able to make X connections per year for a single company
On average, OmniEngage has a 56% connection growth
OmniEngage has an the ability increase automation by 25%
We utilize the Alvaria Customer Experience Portal for premise based Interactive Voice Response (IVR) applications to provide personalized and intuitive self-service to our clients’ customers
Combined with our professional services, the Zipwire contact center suite provides an end to end agent solution to serve phone, social, text, mobile, chat, and email channels